Return & Refund Policy

Return & Refund Policy – StyleNest

At StyleNest, your satisfaction is our priority. This Return & Refund Policy explains the conditions under which returns, exchanges, and refunds are accepted, and how the process works.

1. Return Eligibility Criteria

We accept returns only if:

  • The product is unused, unworn, and in its original condition

  • The product is returned with original packaging, tags, and accessories intact

  • The return request is raised within [X DAYS] from the date of delivery

  • The product is not listed under non-returnable items

We reserve the right to reject returns that do not meet the above conditions.

2. Return Timeframe

Customers must initiate a return request within [X DAYS] of receiving the product.

Once your return request is approved, the product must be shipped back within [X DAYS] from the date of approval.

3. Refund Process and Timing

After we receive and inspect the returned product:

  • If approved, the refund will be processed to the original payment method

  • Refunds will be completed within [REFUND PROCESSING TIME] business days after approval

For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI as per the details provided by the customer.

Please note that original shipping charges are [REFUNDABLE / NON-REFUNDABLE] unless the return is due to a damaged or defective product.

4. Exchange Options

We offer exchanges for:

  • Size or color issues (subject to availability)

  • Damaged or defective products

Exchange requests must be raised within [X DAYS] of delivery.
If the requested replacement is unavailable, a refund or store credit may be offered.

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please contact us within [X DAYS] of delivery at [EMAIL ADDRESS] with:

  • Order number

  • Clear photos or videos of the product and packaging

Upon verification, we will arrange a replacement or full refund at no additional cost.

6. Non-Returnable Items

The following items are not eligible for return or refund unless received damaged or defective:

  • Personal care, beauty, or hygiene products

  • Innerwear or intimate items

  • Customized or personalized products

  • Clearance or sale items (if marked as non-returnable)

Please check the product page carefully before placing your order.

7. Return Shipping Costs

  • If the return is due to a damaged, defective, or incorrect product, return shipping will be borne by StyleNest

  • For all other returns, return shipping costs will be borne by the customer unless stated otherwise

We recommend using a trackable courier service for returns, as we are not responsible for lost return shipments.

8. Cancellation Before Dispatch

Orders can be cancelled before dispatch by contacting us at [EMAIL ADDRESS].
Once an order has been shipped, cancellation will not be possible and the return policy will apply.

9. Contact Information

For any questions regarding returns, refunds, or exchanges, please contact us at:

Store Name: StyleNest
Email: [EMAIL ADDRESS]
Business Address: [BUSINESS ADDRESS]